Privacy Policy

Last updated: 1 January 2025  ·  Applies to: www.profilenepal.com

Profile Nepal ("we", "our", "us") operates the website at www.profilenepal.com. This privacy policy explains what personal information we collect from you, how we use it, and your rights in relation to it. By using our website or engaging our services, you agree to this policy.

1. Information we collect

We collect information you provide directly to us and information collected automatically.

Information you provide

• Contact and enquiry forms: name, email address, phone number, business name, and the content of your message.
• Quote requests: project details, budget range, timeline, and current website URL.
• Client project files: content, images, and business information you share with us during a project.
• Payment information: billing address and payment details processed via eSewa, Khalti, or bank transfer. We do not store payment card details.

Information collected automatically

• Server logs: IP address, browser type, referring URL, pages visited, and timestamps.
• Analytics data: page views, session duration, and device type via Google Analytics 4. This data is anonymised and aggregated.
• Cookies: small data files stored on your device. See the Cookies section below for details.

2. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide you with a project quote
• Deliver web design, development, SEO, and other services you commission
• Process project payments and issue invoices
• Send project updates, completion notifications, and post-project support communications
• Improve our website's content and user experience using aggregated analytics data
• Comply with our legal and accounting obligations under Nepal law

We do not use your information for automated decision-making or profiling. We do not send marketing emails without your explicit consent.

3. Cookies and tracking

Our website uses the following categories of cookies:

• Essential cookies: required for the website to function correctly. These cannot be disabled. They include session management and CSRF security tokens.
• Analytics cookies: Google Analytics 4 cookies that collect anonymised information about how visitors use our website. These are only set if you accept cookies via our consent banner.

You can manage your cookie preferences at any time by clicking "Cookie Settings" in the footer of any page, or by clearing cookies in your browser settings. Declining analytics cookies does not affect your ability to use the website.

4. Sharing your information

We do not sell, rent, or trade your personal information. We share it only in the following limited circumstances:

• Service providers: trusted third parties that help us deliver our services, such as email hosting providers and cloud storage services. These providers process data on our behalf under confidentiality agreements.
• Payment processors: eSewa, Khalti, and our bank process payment information under their own privacy policies.
• Legal requirements: if required by Nepal law, court order, or to protect our legal rights.
• Business transfers: in the event of a merger or acquisition, your information may be transferred as part of that transaction.

5. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption on all pages of our website
• Secure, hashed storage of session tokens
• CSRF token validation on all form submissions
• Regular software and dependency updates
• Restricted access to personal data on a need-to-know basis

No method of transmission over the internet is 100% secure. If you have reason to believe your data has been compromised, please contact us immediately at [email protected].

6. Your rights

In relation to your personal information, you have the right to:

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct any inaccurate or incomplete information.
• Deletion: request that we delete your personal information, subject to our legal obligations to retain certain records.
• Objection: object to our processing of your personal information in certain circumstances.
• Data portability: request your data in a commonly used, machine-readable format.

To exercise any of these rights, please email [email protected]. We will respond within 30 days.

7. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any website you visit.

8. Children's privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to this policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page reflects the date of the most recent revision. We will notify active clients of material changes by email. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

10. Contact us

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Profile Nepal — operated by Goji Solution Pvt. Ltd.
Thamel, Kathmandu 44600, Bagmati Province, Nepal
Email: [email protected]
Phone: +977 9846617227